Unified Inbox
Bring customer conversations into one calm platform.
Customer conversations, handled
Reply to every customer from one unified inbox.
Bring WhatsApp, Telegram, email, SMS, and webchat into one practical platform, then use AI auto reply and automation to keep every enquiry moving.
7-day trial. No credit card required.
WhatsAppTelegramEmailSMSWebchatFacebook Messenger *Instagram *
Unified inbox
Your team's next best action
Conversations
AAina Beauty
DDaniel Lim
NNadia Studio
Aina Beauty
WhatsApp · waiting response
Hi, how much is the facial treatment?
Our signature facial is RM120. I can help check today's availability.
AI · just now
Reply to Aina...Saved replies
See it in action
See how HiPA inBox helps your team manage customer messages.
Watch how messages, contact context, automated replies, and follow-up status fit together.
Product walkthrough video
Features
One platform for every message and reply
Give your team the context, tools, and next action they need without making customer conversations feel complicated.
AI Auto Reply
Answer repeat questions with your own business context.
Automation
Turn keywords and common requests into useful next steps.
Campaigns
Send carefully prepared text and image campaigns.
Benefits for growing teams
Turn a busy inbox into a clearer operating rhythm.
HiPA inBox helps an owner see where attention is needed, while the team keeps replies personal and consistent.
01
Reply to leads faster
Keep new enquiries visible and give every prospect a timely first response.
02
Support customers consistently
Use AI auto replies and saved replies for the questions your team sees every day.
03
Keep follow-up from slipping
See open, waiting, due, and overdue conversations in one workflow.
How it works
A simple path from incoming message to next action.
Step 1
Messages arrive
New conversations stay visible in the unified inbox.
Step 2
AI or automation helps
Known questions get a useful first response.
Step 3
Your team takes over
Contact details and conversation history stay beside the reply.
Step 4
Follow-up stays clear
Open, waiting, due, and overdue work is easier to see.
Channels and controls
Meet customers where they already message.
Connect the channels your business uses, then keep the customer context in one place. Platform controls, reports, billing, and team access stay close by.
WhatsAppTelegramEmailSMSWebchatFacebook Messenger *Instagram *
* Coming soon
Clear permissions
Platform and tenant controls stay separated.
Useful contact context
Names, tags, source, status, and notes beside conversations.
Campaign visibility
Preview, send, and review recipient results.
AI with your rules
Set the system prompt and reply behaviour for your business.
Who it's for
Built for businesses where every message matters.
HiPA inBox is a good fit when customer conversations are central to how your business grows.
Multi-outlet businesses
Keep enquiries from different branches, locations, or teams visible in one platform.
High-message teams
Stay organised when questions arrive throughout the day across several channels.
Growing service businesses
Give staff shared context and consistent answers as customer volume increases.
Owners who need visibility
See what is open, waiting, due, and handled without chasing every conversation.
Pricing
Pick the plan that matches your conversation volume.
Start with the essentials and move up as your customer conversations grow.
Plan
Starter
Starter package for small teams beginning with HiPA inBox.
RM 149/month
RM 1,490 / year (Enjoy 2 months free)
- 100 AI replies / month
- 3 active automation workflows
- Auto Greeting for new incoming message
- 1 connected channel slot
- 150 media assets
- Text Campaign Bulk sending
- Available Channel: Telegram, Webchat, WhatsApp, Facebook Message*, Instagram DM*
- HiPA branding
Most popular
Growth
Growth package for teams running multi-channel campaigns.
RM 399/month
RM 3,990 / year (Enjoy 2 months free)
- 2,000 AI replies / month
- 100 active automation workflows
- Auto Greeting for new incoming message
- 5 connected channel slots
- 1,000 media assets
- Image and Text Campaign Bulk sending
- Available Channel: Email, SMS, Telegram, Webchat, WhatsApp, Facebook Message*, Instagram DM*
- HiPA branding removal
Plan
Scale
Package for higher-volume teams that need all channels.
RM 899/month
RM 8,990 / year (Enjoy 2 months free)
- 5,000 AI replies / month
- 500 active automation workflows
- Auto Greeting for new incoming message
- 20 connected channel slots
- 7,000 media assets
- Image and Text Campaign Bulk sending
- Available Channel: Email, SMS, Telegram, Webchat, WhatsApp, Facebook Message*, Instagram DM*
- HiPA branding removal
* Coming soon: Facebook Message and Instagram DM.
Customer stories
Made for the work behind every reply.
“We can see every enquiry quickly and keep the team moving from the same inbox.”
Maya Tan
CEO, HappyFace
“The automatic answers handle repeated questions while we focus on customers who need us.”
Daniel Wong
Founder, Northstar Studio
“It is much easier to follow up when open and waiting conversations are visible in one place.”
Aisha Rahman
Operations Lead, Bloom & Co.
“Campaigns feel more controlled because we can preview the message and review the results.”
Jon Bell
Director, Bell & Finch
“Our team started with the essentials and had a useful workflow running almost immediately.”
Priya Nair
Owner, Little Lantern
Common questions
A clearer way to understand the inbox.
What is HiPA inBox?+
HiPA inBox is a customer messaging platform that helps businesses manage conversations, AI auto replies, automation, campaigns, contacts, and follow-ups.
Which channels can HiPA inBox manage?+
Channel availability depends on your plan. Starter includes Telegram, Webchat, and WhatsApp. Growth and Scale also include Email and SMS. Facebook Message and Instagram DM are coming soon.
Can HiPA inBox reply automatically?+
Yes. AI auto reply can handle common questions using the business system prompt, while keyword automations can send consistent replies for known requests.
Can a team use the same inbox?+
Yes. Team members can work from the unified inbox, see contact context, and continue conversations with clear human, AI, or automation labels.
Do I need technical skills to set this up?+
No. Connect a channel, add your business instructions, and configure saved replies or keyword automation from the platform. The setup guide walks you through each step.
How long does setup take?+
Almost immediately for a basic setup. Connect a channel, add your business details, and you can start testing replies straight away.
Ready when you are
Give every customer message a clear next step.
Bring your channels together and help your team reply with more confidence.